National Highways Authority Of India [NHAI] — toll plaza issues

Address:

Alwar, Rajasthan, 301705

1- toll plaza in shazhanpur rajasthan (Nh8) is
Really very ill managed
Team of lazy staff (Low speed)
Consistency in problems-no attitude to improve.

No learnings from other toll
Taking 15 mins on and average
Getting late to office.
Minor accidents are happening also.
Toll gates are well sufficient but management is very poor.

Two month befor there was the same condition in 6 gates & now also same situation with 12 gates. No improvement.

Management & staff speed (Skill) is the only point to see & improve.

We are really fed up even after paying too much on the highway.

2- highway exits & entries are verypoor on nh8 after manesar. Our vehicle reaaly suffers a lot even after so much paying in toll from gurgaon to neemrana - 2 times paying.

In this problem nothing to do, only directions from senior leadership team will be sufficient. Infrastructure is there, only management is worst there.
Pls focus on that.