National Highways Authority Of India [NHAI] — Toll plaza not following the 10secs waiting law

Address:

Palavedu, chennai outer ring road

“A document from the Ministry of Road Transport and Highways says that road users in a four-wheeler need not pay toll if they have been waiting at the toll plaza for more than 10 seconds. At the same time, toll plazas have been instructed to draw a yellow line 100 metres before the booth entry. If there are vehicles behind the yellow line, then the toll operator will have to let the cars ahead go without paying the tax.” Today i was waiting in a palavedu, chennai toll plaza for more time but still the fashtag got deducted. When i was inquiring that toll employees don’t know even have any info about the law. The only thing they know is if fastag is not sticked that vehicle has to pay double the charge. Kindly assist me to get justice. It is a well defined theft by government. No response in 1033 helpline as well, they are useless.