National Highways Authority Of India [NHAI] — Toll plaza overcharging

Address:

Kachkoot Fee Plaza @ Km 259

This is regarding the toll plaza at Kachkoot on Srinagar Banihal expressway run by Ranchor Infra Dev p Ltd. This toll plaza keeps asking me to recharge my FASTtag account most of the times that I travel on this road. They charge me double the amount, and when I bring this to the notice of my bank, they inform me that my FASTtag account has balance. This happened yesterday also and I informed the staff there that I had recharged my account with Rs 600. And it would not be possible for me to have nothing in my account. They misbehaved with me. And this is usually what they do. They gang up in groups of four or five. I suspect that some sort of corruption is taking place at this toll booth. My bank informed me that my account had balance yesterday. I am going to change my FASTtag and opt for some other bank but I am not sure that this sort of behaviour won't be repeated at this toll booth. My ticket number is [protected] and it was generated at 15:11:59 on 12th September, 2021.