National Highways Authority Of India [NHAI] — Toll Plaza - Wrong plan/setup

I was driving from Hyderabad to Bengaluru on 2nd July 2017 and almost I waited for an hour at NEHRU OUTER RING ROAD SHAMSABAD TOLL PLAZA - Nanakramaguda Toll Plaza... For 3 lanes there are only 2 Toll booth counters and vehicles from 2 lanes merging to single toll booth counter which causing the delay... This is really worst plan and causing much delay to the commuters.

If there is no response on this complaint I will appeal to the next level.

Thanks,
Anand