National Highways Authority Of India [NHAI] — Toll taking from Local cars

Address:

Talegaon Dabhade

Dear Sir,
I am from Talegaon Dabhade.
My Car No is MH14 FM 2855.
When i am going from toll naka i always give prior intimation to staff that i am from Talegaon Dabhade Also i show my Licence to staff.
But after 1 hour toll cut message comes.

It is going from 6 months frequently.

Are any Government agency is involved in this to resolve our problem ?

Can i get toll amount refund.

If anybody dont have fast tag then toll plaza takes Double amount of toll.
Same way Toll Cutted from Local cars by mistake then Toll plaza should Also diposite double amount in fast tag account same way.