National Highways Authority Of India [NHAI] — Toll tax issue.

Address:

Pimpalgaon Baswant Toll Plaza

At Pimpalgaon Baswant toll plaza, my car and the cars behind mine were made to wait for 15+ mins just because the car ahead of was trying to use some kind of sources to get past the toll without paying the toll.
The toll authorities after 15 mins let the car pass by for free but all the cars behind ours were made to pay the toll.
How fair is it for us to pay the toll without having to do anything with the toll authorities?!
How fair is it to let the car pass by toll without paying the toll?!
It wasn’t a government vehicle either.
Expecting a revert.
Adv. Amrita Ajmera
Email- [protected]@gmail.com