National Highways Authority Of India [NHAI] — toll tax karnal

Sir
We were at toll tax of karjan gujarat. As the traffic is to high due to diwali. This is not the way of working. Hold time was more than 3 minutes. I want my refund. I had paid the amount. Nhai will be held responsible for getting late of me at my work. They should pre determine the situation and rush of diwali and should prepared some solutions. Regarding that. I am having a video and i will go to court for that.
Regards
Nitendra singh deora
[protected]