National Highways Authority Of India [NHAI] — toll tax plaza brij ghat garhmukteswar utter pradesh. nh-24

Dear sir/madam,
We have facing every time bad traffic jam at your brij ghat toll plaza it take much more time passing this around waiting time 30-60 min normal conditions
I have raised complaint last year now 2 nd time for this no any improvement still showing in this toll tax and every time it take min 30-40 min why we pay amt of toll and problem the same need to urgent improvement.
This is very poor work on this toll tax.
Improvement points:
1-toll man need to collect payment vehicle to vehicle at heavy traffic time.
2-toll will sift back to garh mukteshwar side.
3-toll road width not sufficient.

From,
Mr. Govind narayan shukla s/o. Ramshatruhan shukla
136/26 baldev nagar basai road gurgaon pin122001
Mob-[protected]
Mob-[protected]
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I was coming from Amroha to reach Delhi at night around 10 p.m on 05/01/2023. I saw massive traffic jam at Brijghat toll plaza. I was in a long queue of halted cars. When I reached very near to toll plaza barrier. Toll booth man told me that I have too low balance to pay. But I checked my paytm wallet it had more than 800. Despite this Toll plaza personnel told me that u don't have sufficient balance in your paytm wallet and asked me to deposit Rs. 190 instead of Rs. 95. I quickly opened my paytm wallet balance and showed him and proved in front of him that I have sufficient balance in my fast Tag. He said jaldi karo jaam ho raha he apke peeche. So that I could give him Rs190 in hurry without checking my paytm wallet fast tag balance. This is their policy of thugging our innocent Indian citizens. Our govt should stop this and arrest them as soon as possible to such type of thugs. Warna ye kitno ko choona laga chuke honge.

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