National Highways Authority Of India [NHAI] — Tollboom fell on car and damaged

Address:

Vaniyambadi

On 16th july 2022 I was going from hosur to chennai in car TN11 AU5956 while crossing the vaniyambadi toll gate, money was deducted and toll gate boom opened, while crossing the gate, the boom fell down on my front bonnet causing minor dent and again opened and fell on glass, my family in car were panicked and when asked about this, tollgate employes were very cool answering that nothing happened to glass and said dent is not so much for visible, and telling me this incident happens often so only they have put thermocol around boom for avoiding damage. How can NHAI answer like that with out any responsibility and telling this happens. Any times, what resposibility do NHAI take, I have taken video of employee answering