National Highways Authority Of India [NHAI] — Triple amount of toll charged

KHED SHIVAPUR TOLL PLAZA( KM 785.00 ON NH-48)
CONTRACTOR: PS ROLL ROAD PVT.LTD
My Fast tag account had a balance of ₹556, the system at the toll booth did not work and person incharged arrogantly charged for double amount of ₹200 without rechecking his system. we paid the amount and after crossing the booth there was deduction of ₹100 by fast tag, in total we were charged thrice of the actual amount which adds upto ₹300, inspite of having a functional fast tag and balance in the account. The highways are built to reduce the travelling time and fastag are installed for the same but this system caused more of our time and money. I sincerely request you to please look into the matter and also instruct the toll collection booth contractors to be a human while they speak with the travellers.
attaching the receipt for the double toll charged and the screenshot of the message showing fast tag deduction.