National Highways Authority Of India [NHAI] — Triple toll charges collected unnecessarily

Address:

Devanahalli toll plaza

Hi,
I’m Yuvanesh a resident of Hosur. While traveling to work in Chikkaballapur today morning in my car KA59M0473 at Devanahalli toll plaza I was told that there was no balance in my fast tag and the toll plaza person collected ₹190 including penalty to let me through. As soon as I crossed I got a text message saying ₹95 has been deducted for using devanahalli toll plaza from my fasttag account. I’ve attached the toll slip and text message for your ref. Kindly refund my money ₹190 in full which was collected.

Text message received

Dear Customer, your Kotak Bank NETC FASTag Account No. [protected], linked with the Vehicle No. KA59M0473 has been debited Rs. 95.00 for toll charges at Devanahalli Toll Plaza on 07-Feb-2022 07:27:34 AM. Available balance is Rs.40.00. Kindly raise your query, if any by clicking here: https://fastag.kotak.com?disputeType=Qdrcomplaints&txnID=[protected]

Regards
Yuvanesh
[protected]
[protected]@gmail.com