National Highways Authority Of India [NHAI] — Triple toll tax collected manually and from fastag also

Address:

Ronahi toll plaza faizabad lucknow road up

At ronahi toll plaza, near faizabad, up, double toll tax was collected as told by employee that machine is not working. After moving 1 km from there, I got fast tag message in which toll taz was deducted from tag also at the same time. I asked the manager but he refused to give money back saying do whatever you can but I cannot return the money. Plj help sir and return my excess amount