National Highways Authority Of India [NHAI] — Unauthorised Charge on Toll

I was traveling from Gurgaon to Saugor (MP) in my private vehicle to report to my duty station on 23 February 2021. Despite showing my Identity Card to the toll operators between Jhansi and Saugor, I was forced to pay the toll charges. I also informed them that I had to undertake travel as I had to report for performing my duties and that it was not a travel undertaken for leisure purpose. However, the staff at toll between Jhansi and Saugor did not pay any cognizance to rules under Indian Toll Act 1901 (Army-Airforce) and insisted on me paying the toll.