National Highways Authority Of India [NHAI] — Unauthorized cash charges even when my Fastag id:[protected] was working

Address:

National Highway Authority of India (NHAI)

I was travelling from Jaipur to Gurgaon on 27th August 2023 via the new Delhi Mumbai Expressway. My fastag was scanned at Rajdhok Toll Plaza, Dausa at 5.13 pm where it was working well with a balance of Rs. 704.70 at that point of time.
My same fastag was unreadable at the entry point Bhandaraj toll Plaza booth at Dausa Interchange Toll so they gave me a slip and told me that I will have to pay the Toll amount at the exit point of the Expressway near Sohna.
To my surprise, the fastag was again unreadable at the exit point Hilalpur Toll Plaza near Sohna and when I presented the slip I was having which was given to me at the Entry Point, the staff asked me to pay double the toll fee which was Rs. 830/= which I paid vide ticket no: 116509 dated[protected] at 09:05 pm
Then I entered Sohna Elevated road to Gurgaon where my same fastag was scanned successfully scanned for Rs. 125/= which proves that my fastag was working very well but there must have been some issue with the National Highway Toll Booth at Dausa Interchange Toll Booth and for no fault of my Fastag, I was charged an excess amount of Rs. 415/= which needs to be refunded to me on my Fastag id:[protected].
I hereby attach the required statement of my Fastag account and the cash receipt at Hilalpur Toll Plaza.