National Highways Authority Of India [NHAI] — Unauthorized Charges at Toll

I was travelling Agra to Mathura on 11.05.2022. At Toll gate I was informed that my Fasttag is not working & hence I need to pay cash Rs. 240/- I asked for receipt & the counter clerk told me that printer is out of order. My father's mobile is linked with the fastag of car I was driving. My father told me that there is a SMS - "Rs. 120/- paid at Madhvan Toll Plaza for XXXXXXXXXX on[protected]:43:18 with XXXXX Bank FASTag. Please check CCTV footage & take action against culprit employee.