National Highways Authority Of India [NHAI] — Unauthorized Charges at Toll Plaza

Address:	Landhari Toll Plaza (KM 170 to 227 on NH-9)
Website:	tis.nhai.gov.in/TollInformation?TollPlazaID=4501

My sister was traveling from hisar to Agroha and came back to hisar on the same day. While going towards Agroha she need to cross the toll called "Landhari Toll Plaza". When she was passing the toll, though my fastTag was operational and also in the wallet enough amount was available, the toll person intentionally said the tag is not working and took double the amount as cash which is 180 rupees(90 + 90). When my sister opposed, they rudely behaved with her. While coming back from Agroha to hisar they took same amount i.e. 180 rupees. We have already gone from Chandigarh to hisar a day before that day and also the day after that day, the tag was perfectly fine and working.
Total amount taken by us on the same day of 2 way journey is 360 rupees (180 + 180). We want our deceived amount refunded and also strict action to be taken again them.
Please find the attached details of the wallet along with the timeline and the receipt of the amount that I have paid along with penalty. I hope with this complain I will get justice and take necessary action against the toll.