National Highways Authority Of India [NHAI] — Unauthorized deduction at Madanpur toll plaza,Assam

Address:

Guwahati

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza(reference no-0010032306212311162416) and Rs45 was deducted on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned time
This is for your information that I have passed through the toll plaza on 21.6.2023 at 6:05 pm and Rs130 was deducted as toll fee which was the authorised amount to be deducted.The other two transactions of Rs65 and Rs45 was unauthorized deduction.
Moreover waiting time at the mentioned toll plaza was more than 5 minutes and when I requested the staff to expedite, they misbehaved with me informing that no fixed waiting time is mentioned as per NHAI rules at toll plaza.
I request you to kindly refund my amount at the earliest and take action against the toll plaza immediately.
Otherwise I will be compelled to approach court for justice.
There has been several complaints in the past against the same toll plaza for unauthorized deduction.

Regards
Arup Jyoti sarma
Vehicle no-AS01EV0787
Acc-[protected]
Mobile no-[protected]