National Highways Authority Of India [NHAI] — Unauthorized deduction of toll fees at Madanpur toll gate,Assam

Address:

Guwahati

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza, Assam(reference no-0010032306212311162416) and Rs45 on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned time
Please also note that waiting time at toll plaza was more than 5minutes even where there was no rush.When I asked toll employees to expedite, they misbehaves with me saying that there are no such waiting time fixed in toll plaza.
I request you to kindly refund my amount at the earliest.
If matter not solved at the earliest I will be compelled to take the matter to the court.There has been previous complaint by the customers in recent times for unauthorized deduction.Plz look into it on priority basis.
Regards
Arup Jyoti sarma
Vehicle no-AS01EV0787
Acc-[protected]
Mobile no-[protected]