National Highways Authority Of India [NHAI] — Undue delay at a toll plaza

Address:

Medical College, Thanjavur

Date of the incident- Jun 11, 2021
Timing of the incident- approximately 2:05-2:17 pm
Toll plaza- Valavanthankottai near Thuvakudi, Trichy, Tamilnadu
Vehicle no: TN 49 BJ 2382

Kindly refer to the above details. I was traveling from Thanjavur to Trichy on the above date. The vehicle that I was traveling was made to wait unnecessarily for over 10 minutes in one of the gates (think gate no 5). The incident continued for a few more vehicles as well. When inquired, the male attendant did not respond well. Kindly look into this and try to avoid undue delay happening at the toll.