National Highways Authority Of India [NHAI] — Unethical Behavior and extra double payment taken in cash

Address:

Toll Plaza Name- Khandiobri (Kherwara) Rajasthan

Unethical Behavior and extra double payment taken in cash

Fast TAG was available in CAR but still person available at counter ask to pay cash or return the vehicle.

I show him that while crossing 4th Jan, 2024 same toll TAG was working and even 6th Jan, 2024 was travelling from Nathdwara Rajasthan to Ahmedabad and all location TAG was working and amount was debited from my TAG With vehicle Number- UP78BP2438.
While telling these details and TAG Statement, He tried to scan the TAG from inside of Vehicle and damage the TAG also.

While I wanted to give complaint in written, hence once I pay cash in double charges, I park my vehicle at plaza and visited office but no one was available in office and no one help me to resolve by issue.

The person available in counter was very loud and bearded and unprofessional, not ready to help me and only asking to pay cash even after shown the mobile statement of FAST TAG.

Kindly check and arrange refund of double changes.

Vehical Number- UP 78 BP 2438
Name- Priti Mishra/Anurag Mishra
Attached – received of cash payment receipt.

Toll Plaza Name- Khandiobri (Kherwara) Rajasthan