National Highways Authority Of India [NHAI] — Unethical behaviour and false telling inactive fastag

I traveled several times on eastern peripheral expressway
my vehicle no is UP14EA7761
My chassis no is - MAJAXXMRKAKD56208
my fastage is registered as vehicle no kd56208
recently i traveled on 28/12/2020 on 17:00 at baghpat exit toll plaza the manager and employees miss behaved and collect cash force full after saying that your card is not active and there is no balance in it .
They even did not give us receipt for that while I checked today with bank as well as with NHAI no 1033 that my fastage is ACTIVE. I am feeling harassed with this unethical behavior
please resolve this