National Highways Authority Of India [NHAI] — Unethical behaviour

Address:

Mangliya village , Indore - Dewas toll plaza, A.B. Road, Indore

Date : 18/08/2021 Time : 12.05 PM
Client Number : L45100TG2006PLC052146
Description : On 18 Aug 2021 at 12.05 PM, I was going from Dewas to Indore by Maruti ALTO LX car (MP-09 CD 3144), In toll plaza my toll tax had been deducted from fast tag card, in that toll plaza gate was stand wrong side(Left side), when I was crossing toll plaza after open the gate that gate was suddenly get down and my car front glass has been broken and a big scratch has arise in my left side of car. I complained to toll tax manager but he did not cooperate me and some other employee threaten me but after a big hot discussion with four employee of toll plaza, I submitted an offline complain and complain receipt no is 312. but still I have not get any response from their side.
I had also checked video recording of that time and in recording whole incidence is being clearly shown.
So I request to you that please solve this issue and pay the repair charges of my car.