National Highways Authority Of India [NHAI] — Unfair toll tax collect by Vaghasiya Toll Plaza despite we wait more than 15 Minutes which is against Notification

Address:

Shx-181, New Janta colony,Bharat Nagar,Gandhidham

Dear Concern Team,

There was a Press release wherein notifications it's clearly mentioned that if vehicles wait more than 10 Minutes on toll plaza then they have no right to collect Toll tax.

During my trip with the family, in Vaghasiya Toll Plaza, Gujarat we wait more than 15 minutes, and when I inform and also take video as proof and ask that why are you collecting toll while we wait more than 15 Minutes ( 4:11 PM, 12.12.2021)but despite being guilty he directs me to go and talk to the manager and No one there too.

Toll Plaza knows that person has no time to argue with someone in an unknown place for just a sack of a few money and toll plaza taking benefit of that and they are collecting unfair tax and deduct Rs. 40/- from my Fast tag.

Here money doesn't matter the importance is despite govt notification and NHAI press release why they are simply not following that.

I hereby attached a Video as proof, a screenshot of my payment deduct.

I need my money back in the same Fast tag wallet and as an Indian citizen, I have a value of my hard-earned money too.

One more point if consider, Highway road quality very very very bad and even an animal rider not able to ride on that and everywhere Pothole.
Encl:

1. Video Proof
2. Fast tag wallet screenshot where payment deduct
3. Press release of NHAI

Regards,
Prakash Sorathiya
Mo. +91 [protected]