National Highways Authority Of India [NHAI] — Unnecessary closure of toll gates at Ropar toll plaza

Toll gates are closed unnecessarily at Ropar toll tax, leading to traffic jaam, congestion and time wastage. Today on 6.6.2022 At 11.20-11.30 pm approx crossed this toll. Lines were closed and it took more than 10/12 minutes to cross the same. When contacted the toll head on [protected], his tone and response was rude and worse. Even was not accepting the facts. Pls register my complaint, get freezed all the record camera recordings etc for proper investigation and enquiry and do the needful so that people are not harassed. Pls inform regarding the enquiry proceedings and outcome.