National Highways Authority Of India [NHAI] — Unnecessary delay at Debra Toll Plaza 205002, Gate No. 4

Dear Sir,
In spite of having sufficient balance in my FASTag account, my car was halted at the Debra Toll Plaza 205002, Gate No. 4 for several minutes and eventually the gate opened at about 12:12 P. M. on 23.01.2023. It seemed that the sensor of the gate was malfunctioning but the attending staff were indifferent and after some persuasion by my driver, one of them came and cleared the exit with a handheld device.
Such lackadaisical attitude of the concerned staffs of the said toll plaza gate caused unnecessary delay and harassment to me which is not desirable.
Kindly take necessary steps.
Yours faithfully
Subhabrata Sen Gupta
Contact No. [protected].