National Highways Authority Of India [NHAI] — unorganized chengalpet tollgate and rude tollgate employees

Address:

603001

Hello sir/ madam,
We happened to cross chengalpet tollgate today (11.02.2019) around 12.00 am. There was heavy traffic. We see 3 lines merging into one which made us wait for around half an hour to get the pass. There was on one to organize the queues. When we expressed our concern to the employees at tollgate counter, three of the employees were shouting continuously saying go.. Go. Go.. Without any respect.. We weren't even holding the traffic or talking to them rudely. We were only speaking while getting the pass. Which authority gives them the right to treat people with disrespect? Why should we wait, pay the toll fees and be treated like we owe them because of their irresponsible behavior?