National Highways Authority Of India [NHAI] — Untrained staff at toll plaza

Today 12 aug 2022 my car CH 4274 passed sanwara toll plaza NH 22 kalka shimla highway at 8.03 am ...in my fast tag account there was less money but in that account there was security amount which was also emergency amount of 300... Wn I reached plaza only one green signal I was told about low balance ..I asked him that there is emergency amount...he told that won't work ...and also that if refill wallet it may take 15 minutes to update...or I ll pay double the amount to cross that...I was to reach home so paid 130 rs and crossed. Without checking that he wrote HP 4274 for my car..wn I reached home I checked msg for amount 65 deducted from my that emergency balance...please check the cctv fottage and instruct the responsible person sitting there about the type of negligence he has shown...I had to pay thrice the amount..