National Highways Authority Of India [NHAI] — Vehicle Damage

Address:

anand toll plaza vadodara

Madam/Dear Sir
This is formal complaint for a incident occurred at Anand Tollplaza at Nation Express -1 (Vadodara Express Way) on 29/03/2021 around 5:30 PM details for which are mentioned below:
1. While traveling from Vadodara to Anand via National Express way my Vehicle (RJ 45 CJ 4**6) while exiting Express Way at Anad Toll Plaza was hit by Pole/ Barricade on Front Windshield Glass which resulted in many scratches on the glass.
2. I was in the Queue and when my turn came at fast tag device detected and signal present at toll plaza turned green and barrier was lifted after only we moved forward but unfortunately the while crossing the barrier came down instantly on the front windshield of the vehicle which resulted in many serious scratches on the glass.
3. I would also like to draw your kind attention towards the fact that the Iron Pole used as Barricade was not also covered with thermacol (or some other protection material) which if would have been in place would have minimized damage on the vehicle.
4. This type of instances can be easily avoided if proper inspection of the toll plaza had taken place in time which was not done due to which common people have to suffer the loss.
5. After this whole incident behaviors of staff was also not supportive initially they even did not provided complain book but after much argument they gave complain book on which I have also raised the issue (copy of which is also attached herewith)
6. As per enquiry done with authorized dealer the cost of placing new front windshield of I 20 will be around Rs 5, 500/- only
So looking at the above facts I kindly request you to take necessary action to ensure such actions doesn’t happen again I provide me compensation of Rs 5, 500/- to replace new windshield galss.
Regards
Rajeev Meena
Mob-72******90