National Highways Authority Of India [NHAI] — Very bad condition of the national highway road between Shamlaji to Chiloda(near Gandhinagar).

This is regarding the very very bad condition of the national highway
road between Shamlaji to Chiloda(near Gandhinagar). Since the last
three-four years, road conditions have been very bad and even tolls
are taken. One recently taken snap attached as water logging and a
deep hole in the road. Long video and other photos are their but due
to size constrain not attaching this. Also operator behavior at toll
plaza is not proper.
NHAI is not providing the service, arrange for refund for my tour toll paid on 23.07.22,
26.07.22. Payment details will be provided based on your response

Please do the needful at the earliest and acknowledge the same.