National Highways Authority Of India [NHAI] — violation of waiting time fastag lanes

Address:

NH75

In spite of having the fasttag the lanes have waiting time of 7 min at kadabahalli toll karnataka. Kirisave village karnataka.
Total violation of wait time clause at toll
Ideally my vehicle should be exempted from toll for this inconvenience.
Fast tag and non fast tag vehicles mix
Total chaos and mismanagement with long queues.
Requesting for total toll refund as per the law