National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — Wait time at toll plaza crossed 1 minute still I was forced to pay

KamalKiranV

Jun 21, 2021

Address:

Location : Panchavati Toll plaza (sheela nagar) City : Visakhapatnam Pin code : 530012

I waited at toll plaza for nearly 2-3 minutes, but still I was forced to pay the toll fee. As per new 10 seconds policy, customer must be let free without have to pay the toll fee if the wait time exceeds 10 seconds, i have mentioned the same to the toll authorities but I got rude replies like "get educated first" "do what ever you want, no one can pluck our hair" I told them I will complaint regarding this then I got "do what ever you want" as a reply.
Location : Panchavati Toll plaza (sheela nagar)
City : Visakhapatnam
Pin code : 530012
Toll gate official who replied rudely and used bad words :
P Ramana, toll assistant
Santhosh, toll gate system operator head(I was told that)

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Jun 21, 2021

Updated by KamalKiranV I request NHAI to take a strict action on the responsible toll gate people santhosh and Ramana, who use unparliamentary language on me when I questioned them as per rules.