National Highways Authority Of India [NHAI] — Waited more than 5 minutes than also not given benefit for not paying toll tax at plaza named Mungwari toll plaza MP

Address:

Mungwari toll plaza

My car number is UP94Z6446
Yesterday night we passed through mungwari toll plaza and because of a truck we have to wait for for than 5 minutes. I asked them to follow rule and not charge me any money because I waited more than 10 seconds
But they refused.