National Highways Authority Of India [NHAI] — Waiting period more than 10 sec on yellow line on fastag booth

Address:

Ajmer

Sir I am crossing duausa jaipur toll yesterday by my car while crossing toll booth fastag lime it took more then 10 seconds on yellow line area . As per rule of delay more then 10sec toll will be free .but toll booth operator not following the rule and toll was cut manually.plz look into the matter.
Detail
Your FASTag A/c has been debited with INR 60 for transaction, Vehicle no. MA3EXMG1S00346176 at Toll Rajadhok Toll Plaza on[protected]T19:29:13. Balance is INR 770.88. Call [protected] for any dispute - Axis Bank
Rj01 CD 5531