National Highways Authority Of India [NHAI] — Wrong debit and unsupportive help desk.

2 times amount debited in my SBI Fastag (Rs 55 + Rs 65). Both times my SBI fastag no used while cross the toll. Because my SBI Fastag got tear off from vehicle.

Compliant # 6589449 / 5th Sep
Compliant # [protected] / 15th Sep

I got status of compliant has been resolved and ticket was closed, but amount not credited back to wallet.

While talk to NHAI helpline 1033, not able to understand due to language barrier.

Kindly address this issue and resolve.

Thanks
Elango