National Highways Authority Of India [NHAI] — wrong timing in the badarpur toll plaza system

Address:

121003

I am a regular user of the badarpur toll plaza and purchase a multiple toll ticket which gives me access for 24 hours.

I reached the toll plaza more than a minute before time on my phone and watch which is as per the global standard time and was told my ticket is invalid as apparently the toll plaza system clock is 3 minutes ahead of the global standard time.

Not to forget i was in the queue for more than 5 minutes for my turn. The toll plaza manager mohit yadav refused to accept that their clock is ahead and i had to purchase a new ticket which i feel is extremely unfair as they can tune their clocks anytime which affects the customers.

Please help with the solution. You can check the cctv at the toll booth which will verify that i reached the toll booth before expiry time on my ticket.