National Institute Of Securities Markets [Nism] — Not getting refund from nism & when inquiry for refund they can use abuse word.

Address:	Ahmedabad, Gujarat, 380015
Website:	certifications.nism.ac.in

Dear sir/ma'am,

I have tray to book my nism derivatives module exam seat on 17/04/2017 but some network problem my transaction has been unsuccessful when on same day i call to nism help desk they (Madhumati bhosle) provide inform me your money will refunded in 7 working days "as per nism refund policy" now when after 7 days i call again and inform him i am not getting any refund form nism then they inform me if you register complaint for refund then 7 working days applicable in refund policy then they can register my complaint regarding this transaction.

Transaction date=17/04/2017
Transaction time=16:24:17
Transaction amount=1508.63
Transaction number=[protected]

Now on 5th of may when i am calling for refund on nism help desk then "madhumati bhosle" inform me we can not done any refund process and if you want to complaint to any one you can do as you like we are not providing refund to any one.

When i am say you can not tack to any student like this this is you duty to provide information to customers they they told me we all ready process your request for arn number when we received then we inform to you when i am asking for time they for arn they replay in abuse language we can not provide any more information to you & for arn it will take time its depend on visa department. Now you have to cut this call.

I receive arn number from [protected]@techprocess

Arn=74766517109715874580629

And when i call again to nism for what can i do whis this arn number they (Madhubati bhosle) say to me owe duty is on to provide this arn number to customer we can not do refund process.

Now please inform me how nism can appoint this kind of customer services representative they can tack in abuse language in recorded line and organisation can not take any action against him.
And when customer pay transaction to nism so its duty to process refund is to customer responsibility of nism.

How they can just provide this arn number to customer and close complained of customer. And who will don this refund process complete.