National Insurance Company — delay of my reimbursement amount rs 12553

Sir,
I have submitted my claim (No 14436249 for rs 12553) to tpa medi assist on 04/05/17, and got the acknowledgement with claim number on 08/05/17.
I have received a message in the missing document section that - "advice require from insurer". I have approached tpa regarding this matter, but they have given a reply that they are waiting for the occurance from the national insurance company.
Kindly take necessary action to reimburse my approved claim amount to my account.

Thanking you
George t v
Policy no. 570100/46/16/[protected]

Kizhakkambalam
11/10/2017.
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