National Insurance Company — health insurance policy number wrong, no card issued

Address:

700091

I had written an email to FAF.nic.co.in on 22-Nov-2017 with a photocopy attached.
1. My policy document shows incorrect policy number[protected].
I had attached a photocopy in my email. (The policy no is less than 20 digit)
2. Did not receive any photo ID card. Policy start date is 2-Feb-2017
3. All the email addresses printed in the policy document are wrong. Emails sent to these addresses bounces.
4. The 80D receipt shows wrong value.

No replies or even an acknowledgement received.