National Insurance Company — I have submitted all document pre and post bill but claim not clear yet

Address:

Kolkata, West Bengal, 700023

My name is md allauddin, i have summitted all document after 2 week, i called for know my status. He told me hospital query pending than i go to kolkata hospital and want query answer and summitted to 15 ganesh chandra avenue, kolkata-7000013. Officer received that paper and told me, call after one week but query status not change.

Each week i call her, she told me your cleaim not clear yet.
3 month near no response from national insurance claim office.
My file no :ni6-280044.1
Patient name= rehana khatoon
Policy no:[protected]-10014932

My father decided we will not renew our policy.