National Insurance Company — Insurance claim not cleared 100%

Address:	Vizianagaram, Andhra Pradesh, 535002
Website:	nationalinsuranceindia.nic.co.in

I p aruna having motor car vehicle policy at national insurance company - policy no -[protected] (Nil dep), in month of february my car met with an accident, according to procedure i intimated and they responded. The showroom people gave the surveyor the estimate and work done. The insurance company people told me to pay amount and get car back and submit the original bill to them for reimbursement of claim. Here comes the mater, the claim amount is approximately above rupees 36700, but the national insurance company reimbursed only rupees 24050. According to policy as it is nil dep, i have to get full amount.
Kindly do needful so that i can get my full insurance claim
Thank you
My email id - [protected]@yahoo.com
Mobile no - [protected]