National Insurance Company — Mediclaim policy claim

Address:	New Delhi, Delhi, 110019
Website:	National Insurance Company

Recently, on the 14th june, 2017, i was operated for gall bladder in psri hospital, saket.
On the 13th june, i received two messages from national insurance company that the full package of rs. 52000. Oo has been sanctioned and then further i received a call on my mobile requesting not to deposit any cash amount in the hospital.

While i was being discharged from the hospital on the 15th june, i was surprised to find that rs. 5, 200. Oo was deducted from my sanctioned amount as received on the sms.
I felt really embarrassed & perplexed finding this and as informed to me on the phone by the caller from the national insurance company, i was not carrying any cash with me.
I was disgusted with national insurance company communication system where they informed me of the approval of the full amount has been done but found out that approx 10% was deducted without reasoning. I had to request the people who were there to receive me and take me home to spare cash so that it could be settled. I am an 86yr old patient and during the last 10yrs i have not drawn any amount from the insurance.

I demand an explanation on
1 why was this deducted, and
2 why was i misinformed of the same,

Pls see the attached image of the sms i received from you.
Unfortunately, i do not have the recording of the voice call made to me.

Look forward to your reply on the same,

Thanks and regards
S s chatterjee
[protected]