[Resolved]  National Insurance Company — Mediclaim vidal no:che-nc-n[protected]a

Address:	Ernakulam, Kerala, 682019
Website:	[email protected]

Myself mrs p. C justina, widower & senior citizen aged 76 years wife of late p. A george had been admitted to sliver line hospital, kochi on 22nd march 2017 (04:19 pm) for varicose vein treatment & discharged on 23rd march (08.38 pm)
The hospital bill of rs 13, 619 was sent for reimbursement at vidal kochi office. On 6th april 2017 i had received shortfall letter from vidal for the following documents..,
1. Doppler study report
2. 24hr hospitalisation confirmation

Since i am a widower & aged 76 i had sent my son to collect the same from sliverline hospital, kochi. My son had collected the doppler certificate but the hospital said the discharge summary clearly says 24hrs hospitalization which was already submitted to vidal in original. So the doppler report was submitted again to vidal. Yesterday on follow up with vidal i got following reply...,
As per the request mail your claim its under shortfall we need reply for that.

1. Need treating doctor to state treating given during hospitalisation in detail. 2. Need treating consultant to clarify the time of admission and time of discharge.

I am unable to understand why again & again they are asking for hospitalization details when it is clearly mentioned in the discharge summary.
I also suspect there is deliberate attempt to reject this genuine claim.
Being a widower & senior citizen i am already suffering from cardiac, diabetic, endocrine problems for which i am taking medicines lifelong which requires lot of money.
I humbly request you to look into this matter urgently.