National Insurance Company — non payment of my medical check up bills

Address:

712405

Policy no. 153602/48/16/[protected]. Tarakeswar branch, 10yrs old policy holder. I have submitted my medical check up bills on 20/4/17 for rs. 2250/- only. It has been neither reimbursed nor refused. Do mr gautam chakraborty has been informing me that the tpa has shortage of stuff that is why it has not coming.
How long i should wait, could u please inform me. Or
Shall i assume the whole episode is furse. Insurance ombudsman consist of jokers. I suggest to pm to privatize all such worthless govt units immediately. This is not good governance!