National Insurance Company — non releasing of payment regarding repair of microwave oven.

I am policy holder of nic from many years. My previous policy number is 420800/48/16/[protected].in month of november 2017 i approached nic office jammu for repair of microwave oven. They appointed surveyor who gave report to them and told me to repair the same from service centre jammu. Then i submit my bill to concerned surveyor.
On[protected]i got sms from insurance that my claim number[protected]has been settled. On[protected] i got sms that endorsment number[protected] been passed but till date i got nothing.
Now i request ur good self to do what ever is necessary to release my payment.