National Insurance Company — Not getting claim

Address:

Faridabad, Haryana

I have taken Accidental claim policy from National Insurance Company. You are so religious and so prompt when it come to collecting instalments. I even receive reminder calls and personal visit from Agent. However, when in all these years (3-4), I claimed for an accidental claim for the first time, there was no customer assistance at all. For the claim, I need to follow up with the agent but I did not any customer friendly response. And, finally you have closed the claim file without the agent even calling once and providing any valid reason.