National Insurance Company — not received my card

Address:

New Delhi, Delhi, 110065

Policy no.[protected] and 99,
I have two health policies each for rs. 5 lacs which were valid till 28 june and was renewed before time, but till today i have not received the card and instead got a letter from vipul medcorp insurance tpa pvt ltd. That without photograph they cannot issue the card-
Why was i not informed at the time of renewal of the policy, a letter was sent on 3rd july received by me on 6th july 2017, for 6 days i was without any papers with me.
Vipul insurance has mentioned in my gender as male, so i was unable to avail medical facility on 8th july 2017.
The behaviour of the call centre guys was extremely rude.
However i have sent my photos and waiting for the card, in between if i fall sick i cannot avail of my policy.
I am waiting for the year to end and approach another agency with better services.

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