National Insurance Company — renewal of policy online

With reference to policy number[protected], it is submitted that i have a policy of motor cycle with your company which will be expired on 01 august 2017 midnight. On 26 july 2017 i applied for the renewal of policy on line and the amount of rs. 850/- successfully debited from my account and no transaction massage is received due to your system error. Next day i clicked on the download option for obtaining renewal documents but it’s showing last year documents.
I earnestly request you to go through the matter and get me the right way to receive the current documents.
Thank you.