National Saving Certificate — I am complaining about encashment of nsc maturity proceeds

Address:

Kolkata, West Bengal, 700013

My mother Anita Ghosh has 4 NSC s from Dharmatala Post Office, kolkata due for maturity on 22nd January 2016. She is 75 years old. The post office is not providing the maturity proceeds unless we open a post office savings bank account which will take alteast 2 months time as the post office is now implementing CBS system & things are held up. I want to receive a cheque payment for the maturity proceeds, however even after visiting twice the post office manager is not providing us the maturity proceeds through cheque inspite of explaining them that it is not possible for my old mother to go to the post office so many times for opening the post office bank account and then doing the maturity formalities. Further to above we are no more residing in that place & we have shifted to a location which is far from that place.Kindly allow me to have the maturity proceeds in cheque/ cash. Regards Surajit Ghosh