National Saving Certificate — Not giving the money

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding a refund that has not been processed by your office. On [insert date], I [briefly explain the transaction – e.g., deposited money for a money order/cancelled a postal service/requested a refund], and was assured that the amount of [insert amount] would be returned to me.

Despite multiple visits and follow-ups, I have yet to receive the refund. I have attached all relevant documents, including receipts, transaction details, and correspondence related to the matter. This delay is causing me significant inconvenience and concern.

I kindly request that you look into this issue urgently and ensure the immediate processing of my refund. Please let me know the status of my complaint at the earliest.

Thank you for your attention.
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