National Travels — bus breakdown in midway - no alternate arrangement

Address:	Bangalore, Karnataka
Website:	www.nationaltravels.co.in

I have booked three seats (Self, wife and two kids) in ac sleeper from pudukottai to chennai through redbus and ticket no is tm8k74951549. The bus no is nl 01b 1017 and driver mobile no s [protected]. The bus started in time from pudukottai but got breakdown in the midway near ulundurpet toll gate.in the bus including us apprx. The passenger count was 36 (The bus was full) and we were standing in road due to bus breakdown. Since the bus is in midway and another 200km to travel we have requested the operator to arrange for the alternative bus but we got informed the bus is not available and asked us to accommodate in the on the way buses to chennai of national travels. Since it was sunday, all the buses were full and forced us the sit in the walk way between the sleeper seats. We dont have other option and finally boarded in one of the national travels bus by sitting in the walkway. It was very painful journey with kids & family and very disappointed with national travels. We need action from the travels so that this should not repeat by the travels.